FAQ
Frequently Asked Questions
1. Delivery
Q: Do you deliver outside Singapore?
A: We currently serve customers in Singapore. For any special delivery enquiries, please contact our support team before placing your order.
Q: How long will delivery take?
A: Orders are processed within 1–3 working days before dispatch. Estimated delivery timelines may vary depending on product availability and logistics arrangements. Please refer to our Shipping Policy for the latest delivery information.
2. Installation
Q: How should I install my new shower system?
A: For a safe and reliable installation, we recommend engaging a licensed local plumber or qualified installer.
Q: Where do I connect the hot and cold water inputs?
A: Please connect the hot water supply to the left inlet and the cold water supply to the right inlet. If you are unsure, please consult your installation guide or a qualified plumber.
Q: Do you provide installation guides?
A: Yes. Installation guides are included with the product where applicable.
Q: What should I do if I experience a leak or low water pressure after installation?
A: First, check that all connections are secure and correctly installed. If the issue persists, please contact your installer or reach out to our support team for further guidance.
Q: Why does the digital display flicker?
A: On applicable models, the display is powered by water flow. If water pressure or flow is too weak, flickering may occur. Check that no other major water appliance is running at the same time. If the issue continues, please contact us.
3. Maintenance & Product Care
Q: How do I clean and maintain my shower system?
A: Clean regularly using a soft cloth and a mild, non-abrasive cleaner. Avoid harsh chemicals, abrasive pads, or tools that may damage the finish.
Q: How can I help preserve the finish over time?
A: Gentle cleaning and regular care will help maintain the appearance of your shower system. Avoid abrasive tools and strong chemical cleaners.
4. Warranty & Replacement Parts
Q: What warranty coverage do you offer?
A: Our shower systems are covered for manufacturing defects. Mechanical parts are covered for 3 years, and electronic parts for 1 year. Please refer to our Warranty Page for full details.
Q: Is product registration required for warranty coverage?
A: No registration is required. Please retain your proof of purchase for verification.
Q: Can I purchase replacement parts if needed?
A: Yes. If you require a replacement part, please contact our support team with your product details and the part required.
Q: Is discoloration or paint wear covered under warranty?
A: Surface wear, paint detachment, and discoloration arising from normal use, environmental exposure, or maintenance conditions are generally considered wear and tear and are not covered as manufacturing defects.
5. Payment
Q: What payment methods do you accept?
A: We accept payment methods available at checkout on our website. All transactions are processed through secure payment providers.
Q: Do you offer Cash on Delivery?
A: No, we do not offer Cash on Delivery at this time.
6. Additional Support
Q: Can I customise my shower system?
A: Customisation options may be available depending on the model. Please contact us to check current options.
Q: How can I contact your support team?
A: You may contact us via email or WhatsApp. We aim to respond within 24 hours.