Terms of service

Last updated: 13 October 2026

OVERVIEW

This website is operated by JAK3 Pte Ltd, a Singapore-registered company (UEN: 202338932R). Throughout the site, the terms “we”, “us” and “our” refer to JAK3 Pte Ltd, operating under the brand Rivo. Rivo offers this website, including all information, tools and Services available on this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

All purchases made on this website are transacted with JAK3 Pte Ltd.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes for subsequent use of the website. Changes do not retrospectively reduce the warranty coverage, agreed purchase terms or statutory rights applicable to an existing order.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows Rivo, under JAK3 Pte Ltd, to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We may refuse access to the website or decline new orders, subject to applicable law. This does not remove our obligations for an existing purchase, a valid warranty claim or a statutory remedy.

You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to provide accurate, complete and current product information. General articles, guides and historical information on this website are provided for reference and may not address every individual circumstance. Please contact us if you need clarification about a product or its suitability before placing an order.

Historical information may no longer be current. We may update website content from time to time. Changes to general website content do not retrospectively alter the product descriptions, agreed purchase terms or warranty coverage applicable to an existing order.

This section does not exclude our responsibility for product descriptions, written warranty commitments or obligations under applicable law.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time.

Changes to website features or prices apply to future use or orders and do not alter agreed prices, warranty coverage or our obligations for existing purchases. Any limitation of liability is subject to Section 13 and applicable law.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website and may have limited quantities. Change-of-mind returns, cancellations and exchanges are governed by our Refund Policy.

Product warranty coverage, warranty periods, exclusions and claim procedures are set out in our Warranty Page. The warranty terms applicable to your product and order apply. Purchases made before a revised warranty takes effect retain the warranty terms applicable when the order was placed.

Under our voluntary product warranty, confirmed manufacturing defects within the applicable warranty period will normally be resolved by supplying a replacement for the affected component, including the mixer where applicable, at no charge for the covered replacement component. Removal, plumbing and installation labour may be chargeable as stated on our Warranty Page, unless applicable law requires us to bear those costs or we agree otherwise in writing. Any chargeable work will be explained and agreed before it proceeds.

Our voluntary product warranty is additional to your statutory rights. Claims involving defective, incorrect or non-conforming goods may also qualify for remedies under applicable law. These rights are not restricted by change-of-mind return conditions or the exclusions and periods of our voluntary warranty.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We may limit sales to particular persons, geographic regions or jurisdictions, or limit quantities, before accepting an order, subject to applicable law. Product descriptions, prices and availability may change for future orders. We may discontinue products, but this does not remove our obligations for existing purchases. Any offer for a product or Service is void where prohibited by law.

Individual preferences and expectations may vary. This does not limit our responsibility to supply products that conform to their descriptions and agreed purchase terms, honour our written warranty or comply with applicable law.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we propose a change to or cancel an order, we will notify you by contacting the email address and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider or providers.

We may also, in the future, offer new Services and/or features through the website, including the release of new tools and resources. Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions, for example contest entries, or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, collectively referred to as “comments”, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies or omissions on our site or in the Service relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We may correct errors and update website information. If an error materially affects an order you have submitted, we will contact you to explain the issue and any proposed correction or cancellation, subject to the agreed purchase terms and applicable law. We will not impose an increased price or substitute a materially different product on an existing order without your agreement.

If an order or an unfulfilled part of an order is cancelled by us, we will refund the amount paid for the cancelled items and any applicable delivery charges. Website corrections do not retrospectively reduce your applicable warranty coverage or statutory rights.

An update date on a page does not necessarily mean that all information on the website has been updated. Please contact us if you need clarification about a product or an order.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in any unlawful acts;
• to violate any international, federal, provincial, state or local regulations, rules, laws or ordinances;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other type of malicious code;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl or scrape;
• for any obscene or immoral purpose; or
• to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We aim to provide a reliable website, but we do not guarantee that access to the website or its optional online tools will always be uninterrupted, timely or error-free. Website features may be unavailable during maintenance or may be changed or discontinued.

General website content and optional online tools are provided on an “as is” and “as available” basis to the extent permitted by law. This concerns the operation of the website and its general content; it does not disclaim the quality obligations, descriptions, agreed purchase terms or written warranty applicable to products we sell.

Our product warranty is set out on our Warranty Page. Returns and refunds are addressed in our Refund Policy. Both policies operate subject to applicable law and do not remove remedies that you are legally entitled to claim.

To the extent permitted by applicable law, JAK3 Pte Ltd, operating under the brand Rivo, is not liable for indirect or consequential losses, including business losses such as lost profits, revenue or business opportunities, arising from your use of the website or products. Any exclusion or limitation applies only where it is lawful and satisfies any applicable requirement of reasonableness.

Nothing in these Terms of Service, including any disclaimer, limitation of liability or indemnity in any section, excludes or restricts our written product warranty, your statutory consumer rights, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Where we are required by applicable law to provide a repair or replacement for non-conforming goods, we will bear the necessary costs required by law, including labour, materials and postage. A statement that installation or replacement labour is chargeable under our voluntary warranty does not override this obligation.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless JAK3 Pte Ltd, operating under the brand Rivo, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services, or any part thereof.

Termination of website access or these Terms does not remove our obligations for existing purchases, applicable product warranties or statutory consumer rights.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, the policies incorporated by reference and any order-specific terms or written commitments agreed with you form the agreement governing the relevant transaction and use of the website.

Later versions of these Terms or our policies do not retrospectively replace the purchase terms or reduce the warranty coverage applicable to an existing order. Written commitments made for a particular order remain applicable to that order. Nothing in this section excludes any representation or remedy that must be recognised under applicable law.

These Terms will be interpreted in accordance with applicable law. Where a specific policy or an agreed order-specific term addresses a matter more directly than these general Terms, that specific provision applies, subject always to statutory rights.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We may update, change or replace these Terms by posting a revised version and its update date on our website.

This revised version applies to new orders placed on or after 13 October 2026 and to subsequent use of the website. Your continued use of the website following an update constitutes acceptance of the revised Terms for that subsequent use.

Changes do not retrospectively reduce the warranty coverage, agreed purchase terms or statutory rights attached to an existing order. Orders placed before a revision retain the terms applicable when the order was placed, together with any order-specific written commitments.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service, orders or warranty claims should be sent to us at contact@rivobath.com.