Privacy policy

Last updated: 2 August 2026

This Privacy Policy explains how JAK3 Pte Ltd, operating under the Rivo brand (“Rivo”, “we”, “us” or “our”), collects, uses, discloses, stores and protects personal data when you visit rivobath.com, create an account, place an order, contact us or otherwise use our products and services.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products and services.

1. Personal Data We May Collect

Depending on how you interact with Rivo, we may collect:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed or purchased, order value, discounts, payment status, delivery details, returns and warranty claims.
• Account information, including your customer account, authentication information, saved addresses, order history and account preferences.
• Payment-related information processed by Shopify and our payment-service providers. Rivo does not directly store your complete payment-card details.
• Communications, including emails, WhatsApp messages, customer-support enquiries, photographs, videos, reviews and other information you provide.
• Compatibility and installation information, including photographs, measurements, water-heater type, plumbing arrangements and property information relevant to your enquiry.
• Device and usage information, including IP address, browser type, device identifiers, cookie identifiers, pages viewed, products searched for, cart activity and interactions with our website and advertisements.
• Marketing preferences, including whether you have agreed to receive promotional communications and any opt-out request.

2. How We Collect Personal Data

We may collect personal data:

• Directly from you when you place an order, create an account, submit a form, contact us, request support or participate in a promotion.
• Automatically when you browse or use our website, through cookies, pixels, analytics tools and similar technologies.
• From Shopify, payment providers, delivery providers, installers and other service providers involved in supplying our services.
• From advertising and analytics platforms such as Google and Meta.
• From publicly available sources or where another person provides information on your behalf with appropriate authority.

3. How We Use Personal Data

We may use personal data to:

• Process payments, orders, delivery, returns and refunds.
• Create and manage customer accounts.
• Provide product guidance and assess compatibility or site suitability.
• Arrange delivery and, where applicable, third-party installation.
• Provide warranty support, troubleshooting and replacement parts.
• Respond to enquiries and maintain customer-service records.
• Improve our website, products, advertising and customer experience.
• Measure website traffic, campaign performance and customer engagement.
• Personalise content, recommendations and advertisements.
• Prevent fraud, misuse, security incidents and unlawful activity.
• Comply with legal, regulatory, accounting and tax obligations.
• Establish, exercise or defend legal claims.

4. WhatsApp Enquiries and Follow-Up

When you contact Rivo through WhatsApp, we may use your telephone number, messages and information you provide to respond to your enquiry, recommend suitable products, assess compatibility, provide quotations and offer after-sales support.

Where you have shared a future renovation, moving or purchasing timeline, we may follow up at a later date where the follow-up remains reasonably connected to your original enquiry or where you have asked us to contact you again.

Promotional WhatsApp messages will only be sent where we have your consent or where the communication is otherwise permitted under applicable law. Where required, we will observe the applicable Singapore Do Not Call requirements.

You may stop promotional WhatsApp communications at any time by replying STOP or asking us not to send further marketing messages. Service messages concerning an existing order, warranty matter or active enquiry may still be sent where necessary.

5. Marketing, Advertising and Remarketing

Where you have consented, or where otherwise permitted by applicable law, we may send product news, offers, reminders and other promotional communications through email, WhatsApp or other appropriate channels.

We may use advertising and analytics services provided by platforms such as Google and Meta to:

• Measure visits, enquiries and purchases.
• Understand the performance of our advertising.
• Build advertising audiences.
• Show relevant or remarketed advertisements.
• Limit or improve the frequency and relevance of advertisements.

You may withdraw marketing consent at any time by using the unsubscribe option provided, replying STOP where appropriate, or contacting our Data Protection Officer.

We do not sell personal data for monetary consideration. However, disclosures made through certain advertising technologies may be treated as “sharing” or targeted advertising under laws in some jurisdictions.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to:

• Operate the website and shopping cart.
• Remember preferences and account sessions.
• Maintain security and prevent fraud.
• Analyse website usage and performance.
• Support advertising, personalisation and remarketing.

You may manage cookies through your browser settings. Where a consent banner or privacy-control page is displayed for your region, you may also use those controls to manage your preferences.

Disabling certain cookies may affect the availability or performance of parts of the website.

7. Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify processes personal data when you visit our store, create an account, make a purchase, use Shop Pay or otherwise interact with our store and Shopify services.

Shopify Network Intelligence is currently enabled for our store. This means Shopify may securely use information from your interactions with Rivo together with information from your interactions with Shopify and other Shopify merchants to provide and improve Shopify services and Enhanced Services.

These services may include fraud prevention, analytics, product improvement, personalisation, advertising measurement, ad targeting and other services based on interactions across Shopify and participating merchants.

Information may be shared with Shopify and other service providers located in countries outside Singapore in order to provide these services.

For more information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

8. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to the following categories of recipients:

• Shopify and providers supporting our online store.
• Payment processors and financial-service providers.
• Delivery, courier, logistics and fulfilment providers.
• Third-party installers and service partners.
• Website, hosting, information-technology and security providers.
• Google, Meta and other advertising or analytics providers.
• Accountants, lawyers, insurers and professional advisers.
• Government, law-enforcement and regulatory authorities where required.
• A purchaser, successor or adviser in connection with a merger, sale, restructuring or transfer of our business or assets.

Service providers are given access only to information reasonably required for their functions and are expected to handle it in accordance with applicable contractual and legal requirements.

9. International Processing and Transfers

Rivo is based in Singapore, but some of our service providers operate or store information in other countries. Personal data may therefore be transferred to or processed outside Singapore, including in the United States.

Where applicable, we take reasonable steps to ensure that overseas recipients provide a standard of protection comparable to the protection required under applicable Singapore data-protection law.

10. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing and supporting orders.
• Maintaining customer accounts and order histories.
• Providing warranty and after-sales support.
• Following up on an active or requested future enquiry.
• Complying with accounting, tax and legal requirements.
• Preventing fraud and resolving disputes.

When personal data is no longer required for a legal or business purpose, we will take reasonable steps to delete, anonymise or otherwise cease retaining it.

11. Protection of Personal Data

We use reasonable administrative, technical and organisational safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

No method of internet transmission or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

12. Your Rights and Choices

Subject to applicable law and any permitted exceptions, you may contact our Data Protection Officer to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent for specified uses or disclosures.
• Opt out of marketing communications.
• Request deletion where applicable and reasonably practicable.
• Raise a question or complaint about our handling of personal data.

We may need to verify your identity before processing a request. Access requests may also be subject to a reasonable fee where permitted by law, and we will inform you before proceeding.

Withdrawing consent does not affect processing already carried out lawfully. It may also affect our ability to provide certain services, such as fulfilling an order, maintaining an account or supporting a warranty claim. We will inform you of the likely consequences where relevant.

13. Children's Personal Data

Our products and services are not directed at children, and we do not knowingly collect personal data from children without appropriate authorisation. If you believe a child has provided personal data to us improperly, please contact our Data Protection Officer.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or social platforms. Their privacy practices are governed by their own policies, and Rivo is not responsible for the privacy or security practices of third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal obligations. The revised policy will be posted on this page with an updated revision date.

16. Contact Our Data Protection Officer

For privacy questions, access or correction requests, withdrawal of consent, marketing opt-outs or complaints, please contact:

Data Protection Officer
JAK3 Pte Ltd
Brand: Rivo
UEN: 202338932R
Email: contact@rivobath.com