Privacy policy

Last updated: May 9, 2026

Rivo, a brand by JAK3 Pte Ltd, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a seamless shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services securely and efficiently.

This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

  • Contact Information including your name, phone number, email address, billing address and delivery address.
  • Order and Transaction Information including products viewed, cart activity, purchases, returns, exchanges and payment confirmations.
  • Payment Information including payment method details processed securely through our payment providers.
  • Account Information including login credentials, account preferences and settings.
  • Communications including enquiries, customer support conversations, WhatsApp messages, emails and other interactions with us.
  • Device and Usage Information including browser type, IP address, device identifiers and how you interact with our website.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, contact us or interact with our Services;
  • Automatically through cookies, analytics and similar technologies when you browse our website;
  • From Shopify and service providers that help us operate our business;
  • From advertising, analytics and marketing partners.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders;
  • Arrange deliveries, returns and customer support;
  • Communicate with you regarding your purchases or enquiries;
  • Provide warranty support and after-sales service;
  • Improve our products, website and customer experience;
  • Send promotional offers, updates or marketing communications where permitted by law;
  • Detect fraud, secure our Services and protect our business;
  • Comply with legal obligations and enforce our policies.

Marketing and Advertising

We may use cookies, analytics tools and advertising technologies to better understand how visitors interact with our website and to improve our marketing efforts.

This may include displaying relevant advertisements on platforms such as Google, Facebook, Instagram and other advertising networks.

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, personalise your experience and analyse website traffic.

Shopify and third-party services may also use cookies to support analytics, advertising and website performance.

How We Share Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services, including:

  • Shopify and payment processing providers;
  • Delivery, logistics and fulfilment partners;
  • Marketing, analytics and advertising partners;
  • IT, hosting and customer support service providers;
  • Authorities or regulators where required by law.

We do not sell your personal information to third parties.

Shopify

Our store is hosted on Shopify. Shopify processes personal information to support checkout, payments, fraud prevention, analytics and store functionality.

To learn more about how Shopify handles personal information, please visit: Shopify Privacy Policy

Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide support, comply with legal obligations and operate our business.

Your Rights

Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:

  • Access your personal information;
  • Request correction of inaccurate information;
  • Request deletion of your information;
  • Withdraw marketing consent at any time.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external websites.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Rivo | JAK3 Pte Ltd
Email: contact@rivobath.com
Website: https://rivobath.com