Warranty

Rivo Product Warranty

At Rivo, we stand behind the quality and workmanship of our shower systems, hand showers and accessories.

This voluntary warranty applies to eligible Rivo products purchased directly from Rivo or through an authorised Rivo sales channel in Singapore. Where a product was purchased from another seller, the customer should ordinarily approach that seller regarding the applicable sale contract. Nothing in this warranty limits any statutory rights the customer may have against the relevant seller.

The warranty covers manufacturing defects in materials and workmanship arising under normal residential use, subject to the terms and exclusions below.

Last updated: 13 October 2026

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1. Warranty Periods

Warranty coverage begins from the date of delivery shown on the original order confirmation, invoice or delivery record, unless otherwise confirmed by Rivo in writing.

The periods below apply to new orders placed on or after 13 October 2026. Products purchased before this date remain subject to the warranty terms applicable at the time of purchase. Please retain your order documentation, proof of purchase and any written warranty terms supplied with your order.

Shower-system mechanical components

Mechanical components include the mixer body, internal water-control mechanisms, diverter mechanism, operating controls and other mechanical components supplied with the shower system. The two-year warranty covers manufacturing defects only; normal wear and tear is excluded.

Shower-system electrical and electronic components

Electrical and electronic components include the real-time temperature display, illumination, turbine generator, sensors and other electrical or electronic features supplied with the applicable shower-system model. Manufacturing defects in these components are covered for six months.

Detachable shower-system accessories

Supplied detachable mechanical accessories may include the hand shower, shower hose, rainfall head, jet spray, wall brackets and other removable mechanical accessories, depending on the shower system purchased. These accessories are covered for manufacturing defects for two years. Any electrical or electronic component is subject to the six-month period instead. Standalone AscendSpray products retain the separate periods shown in the table.

AscendSpray hand-shower components

Hand-shower coverage includes the product housing, spray selector, pause control, internal flow mechanism and spray outlet mechanism where failure is caused by a manufacturing defect.

This voluntary warranty is provided to the original purchaser unless otherwise agreed by Rivo in writing. Relocation of the product does not by itself invalidate coverage, but the warranty does not cover damage or failure caused by dismantling, transportation, reinstallation, altered plumbing conditions or conditions at the new installation location.

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2. What the Warranty Covers

This voluntary warranty covers manufacturing defects in materials or workmanship only, subject to reasonable verification and assessment within the applicable warranty period. A covered defect may affect normal operation, structural integrity or materially acceptable appearance. A fault occurring during the warranty period does not, by itself, establish a manufacturing defect.

Examples may include:

• Failure of a covered selector, diverter or operating mechanism caused by a manufacturing defect.
• Internal leakage caused by a defective covered component.
• Failure of an eligible electrical or electronic feature caused by a manufacturing defect under normal operating conditions.
• Cracking, separation or structural failure caused by a manufacturing defect.
• Failure of a spray outlet mechanism caused by a manufacturing fault.
• A material surface or finish defect that satisfies the assessment principles in Section 5.
• Missing, incorrect or visibly defective components reported as soon as reasonably practicable after delivery.

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3. Shower-System Installation and Operating Conditions

Rivo shower systems must be installed correctly and used with a compatible plumbing and water-heating arrangement.

Product performance may be affected by the condition of the property, including incoming water pressure, available flow rate, existing pipework, water-heater configuration and the use of multiple outlets at the same time.

The shower-system warranty does not cover loss, damage or failure to the extent that it was caused or materially contributed to by:

• Incorrect installation, assembly or connection.
• Installation contrary to the supplied instructions.
• Incompatible water heaters or plumbing arrangements.
• Insufficient incoming water pressure or flow.
• Misaligned, damaged, corroded or leaking existing pipework.
• Rust particles, debris, sediment or foreign material from the property's water supply or existing pipework.
• Damage caused while drilling, mounting, dismantling or installing the product.

Where installation is carried out by an independent third-party installer, workmanship-related concerns will be assessed in accordance with the applicable installation arrangement and Singapore law. Where Rivo arranged the appointment, Rivo will assist with reasonable coordination between the customer and installer. Product defects remain subject to this Rivo product warranty.

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4. Hand-Shower Performance and Maintenance

The spray experience and flow rate of a hand shower depend on the property's incoming water pressure, available flow, hose condition, water heater and plumbing arrangement.

Pressure-enhancing or flow-boosting features are designed to create a fuller-feeling or more focused spray. They do not increase the source water pressure available from the property's plumbing system.

Easy-clean nozzles and integrated cleaning-pin features assist with the removal of deposits but do not make the product maintenance-free. Periodic rinsing and manual cleaning may still be required depending on water conditions and usage.

Air8 filter cartridges

• Air8 filter cartridges are replaceable consumable components.
• Replacement is recommended approximately every three to six months.
• Actual cartridge lifespan depends on water conditions, temperature, flow rate and usage.
• Reduced flow or performance caused by a used, saturated or blocked cartridge is not considered a manufacturing defect.
• A cartridge that arrives damaged, incorrect or defective may be reported to Rivo for assessment.

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5. Surface Finish and Product Care

Rivo products should be cleaned using clean water, a soft cloth and, where required, a mild pH-neutral cleanser. The product should be rinsed thoroughly and dried after cleaning.

Appearance and surface-finish concerns will be assessed according to whether they materially affect the product's overall appearance, taking into account the nature of the product, its price, the location and visibility of the issue, reasonable manufacturing tolerances and the circumstances in which the product is viewed and used.

A significant appearance or finish issue is generally one that is readily noticeable under normal bathroom lighting and from an ordinary viewing distance, and which materially detracts from the overall appearance of the installed product.

Assessment will not ordinarily be based solely on magnified photographs, camera flash, directed lighting or extremely close inspection that makes an otherwise inconspicuous mark appear more prominent.

Subject to applicable Singapore law, the following will not ordinarily be regarded as manufacturing defects where they are minor, isolated and do not materially affect the product's overall appearance, operation or durability:

• Minute dots, specks, pinprick marks or small coating irregularities.
• Fine hairline marks or light superficial scratches that are not readily visible during normal use.
• Slight variations in colour, tone, texture, gloss or reflectivity.
• Minor marks arising from normal manufacturing, packaging, handling or transportation.
• Minor variations between separate components or production batches.
• Differences between the physical product and website photographs caused by lighting, screen settings or photographic conditions.

The above does not exclude assessment of more substantial issues, including prominent scratches, dents, chips, peeling, blistering, flaking, corrosion, significant discolouration or coating failure that is excessive for the product and materially affects its appearance or durability.

Visible damage believed to have occurred during delivery should be reported to Rivo as soon as reasonably practicable after receipt, together with photographs of the product and its packaging. Material transit damage will be assessed separately as an order or delivery issue.

Surface-finish coverage does not include damage caused or materially contributed to by:

• Impact, dropping, scratches, dents, chips or accidental damage after delivery.
• Abrasive pads, brushes, scouring tools or unsuitable cleaning equipment.
• Acidic, alkaline, chlorine-based or corrosive cleaners.
• Bleach, toilet cleaners, descaling chemicals or strong bathroom chemicals.
• Cement, grout, renovation dust or construction materials.
• Incorrect installation, dismantling, modification or maintenance.
• Failure to rinse away cleaning products or prolonged exposure to chemical residue.

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6. General Exclusions

This voluntary warranty does not cover loss, damage, deterioration or failure to the extent that it was caused or materially contributed to by:

• Normal wear and tear.
• Misuse, abuse, negligence or accidental damage.
• Dropping, impact or overtightening.
• Unsuitable tools, excessive force or improper handling.
• Incorrect installation, modification or unauthorised repair that caused or contributed to the claimed issue.
• Scale, mineral deposits, sediment, water-borne rust particles, debris or blockage originating from the water supply, existing pipework or normal use.
• Household water-pressure or flow conditions that are insufficient for the intended product performance.
• Freezing, excessive heat, unsuitable water conditions or environmental conditions outside the intended residential use.
• Normal deterioration of washers, seals and other replaceable wear components, except where premature failure is confirmed to have resulted from a manufacturing defect.
• Normal depletion, saturation or scheduled replacement of Air8 filter cartridges.
• Alteration, dismantling or unauthorised repair where that work caused, contributed to or prevents reasonable assessment of the claimed issue.
• Removed, altered or unreadable product-identification markings where the markings are reasonably required to verify the product or assess the claim.
• Commercial, industrial or other non-residential use, unless agreed by Rivo in writing.

Minor cosmetic variations are assessed under Section 5 and are not excluded merely because they do not affect mechanical operation. A confirmed material manufacturing defect affecting appearance or finish may still be eligible for assessment.

Mixer damage caused by sediment or rust

Sediment, rust particles and other debris from the water supply or existing pipework may accumulate inside the mixer, cartridge or water-control mechanisms, causing blockage, leakage, stiffness or deterioration over time. Damage or failure caused by these deposits is considered wear and tear or contamination-related damage, rather than a manufacturing defect, and is not covered by this voluntary warranty, even within the warranty period.

Claims are assessed according to the cause of the fault. The presence of deposits or rust does not automatically exclude an unrelated manufacturing defect. Corrosion caused by a confirmed manufacturing defect remains eligible for assessment under the applicable warranty terms.

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7. Labour, Site Attendance and Related Costs

Where a manufacturing defect covered by this voluntary warranty is confirmed, Rivo will supply the eligible replacement component, including a replacement mixer where applicable, without charging for that component. Plumbing labour to remove the faulty component and install the replacement is normally chargeable unless Rivo has agreed otherwise in writing or applicable law requires Rivo to bear that cost.

Unless required by applicable law or expressly included by Rivo in writing, this voluntary warranty does not include:

• Plumbing or installation labour.
• Onsite inspection or attendance charges.
• Removal or reinstallation of the product.
• Delivery, collection or transportation charges.
• Opening or reinstatement of walls, ceilings, tiles or cabinetry.
• Rectification of existing plumbing or surrounding bathroom finishes.

Where an onsite assessment is requested and no covered product defect is found, reasonable attendance, inspection or labour charges may apply. Any proposed charge will be disclosed and accepted by the customer before the visit is confirmed.

No assessment charge will ordinarily apply where the visit confirms a covered manufacturing defect. This is separate from removal and installation labour, which may be chargeable as explained above. All proposed charges will be disclosed to and accepted by the customer before chargeable work proceeds.

Where a repair or replacement is required under applicable Singapore consumer law, Rivo will bear the necessary costs required by that law, including labour, materials and postage. Nothing in this section limits those statutory rights.

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8. Warranty Claim Procedure

To submit a warranty claim, please contact Rivo by email or message Rivo on WhatsApp.

Please provide the following information:

• Your order number, invoice or other proof of purchase.
• The product model and colour.
• The delivery date and, where applicable, installation date.
• A clear description of the issue and when it began.
• Clear photographs of the product and complete installation.
• A short video demonstrating the issue, where applicable.
• Details of the water heater and plumbing arrangement where relevant.

For appearance or finish concerns, please provide photographs showing both the complete product under normal bathroom lighting and a closer view of the affected area. Rivo may request additional photographs to assess the location, visibility and extent of the issue.

Rivo may begin with remote troubleshooting and may request further photographs, videos or information before arranging a replacement or onsite assessment.

Please do not dismantle, modify or repair internal components unless authorised by Rivo. Unauthorised work may affect warranty eligibility where it causes or worsens the damage, contributes to the claimed issue or prevents reasonable assessment.

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9. Assessment and Resolution

All warranty claims are subject to reasonable verification and assessment. Where a covered manufacturing defect is confirmed within the applicable warranty period, Rivo will supply a replacement for the affected component without charging for the replacement component. This includes replacing the mixer where the mixer is confirmed to have a covered manufacturing defect. Removal and installation labour is subject to Section 7.

If a component replacement is not suitable or the original component is unavailable, Rivo will arrange an appropriate alternative resolution, having regard to the nature of the defect, product availability and applicable law.

Where the customer also has statutory rights under applicable Singapore law, the available remedies will be determined in accordance with those rights and may include repair, replacement, an appropriate price reduction, rescission, refund or another applicable remedy.

A resolution may include:

• Repair of the affected component.
• Supply of a replacement component.
• Replacement of the affected product.
• Replacement with a reasonably equivalent product where the original product or finish is no longer available.
• A price adjustment, refund or other appropriate remedy where applicable.

Replacement components or products may differ slightly in colour, finish, dimensions or design where the original model has been updated or discontinued. Any difference should not materially reduce the intended functionality or overall quality of the applicable replacement.

Under this voluntary warranty, a repaired or replacement product or component remains covered for the balance of the original warranty period, unless Rivo confirms a longer period in writing. This does not limit any statutory rights that may apply to the repair, replacement product or replacement component.

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10. Returns, Refunds and Consumer Rights

Change-of-mind returns and general return requests are subject to our Refund Policy. Incorrect items, transit damage and incomplete deliveries should be reported to Rivo as soon as reasonably practicable so that the matter can be assessed.

The Refund Policy and this voluntary product warranty do not exclude, restrict or replace any rights or remedies available to consumers under applicable Singapore law, including rights relating to goods that do not conform to the applicable sale contract.