Shipping policy

At Rivo, we are committed to delivering your order with care, clarity and reliability. This policy explains our current delivery coverage, charges, processing times and fulfilment arrangements.

1. Delivery Coverage

We currently provide standard delivery within Singapore.

For delivery enquiries to Malaysia, please contact Rivo before placing your order. Product availability, delivery charges, estimated timelines and fulfilment arrangements will be assessed on a case-by-case basis.

Delivery to Malaysia is not currently available as a standard checkout option unless specifically confirmed by Rivo.

2. Singapore Delivery Charges

Shower systems

• Delivery Only: S$35 per order. This is a single delivery charge per order, not per shower system.
• Deliver & Install: Delivery is included in the selected option price. The installation charge is explained in Section 8.
• Mixed shower-system options: If an order contains both Delivery Only and Deliver & Install shower systems, a single S$35 delivery charge applies to the order.

The S$35 delivery charge is not waived when two or more shower systems are purchased. The S$30 complimentary-delivery threshold for hand showers and accessories does not waive delivery charges for Delivery Only shower systems.

Multi-unit shower-system offer

Purchase two or more eligible shower systems in one order to receive 8% off all eligible shower systems in that order. The discount applies to the applicable website prices, including standard installation already included in any selected Deliver & Install option. You may purchase the same model or different models, with either delivery option or a combination of both.

Each shower system counts as one unit, including a system purchased with installation. Hand showers, accessories and replacement filter cartridges do not count towards the minimum of two systems and do not receive this discount. This offer cannot be combined with other product, order or shipping discounts.

The S$35 delivery charge, where applicable, is added after discounts and is excluded from this offer. Delivery remains included for orders containing only shower systems with the Deliver & Install option, including when hand showers, accessories or replacement filter cartridges are added.

Hand showers, accessories and replacement filter cartridges

For orders containing only these products:

• Orders below S$30: Standard delivery is S$3.88 per order.
• Orders of S$30 and above: Complimentary delivery applies automatically.

The qualifying amount is based on the combined merchandise subtotal after product, promotional and order discounts have been applied, but before delivery charges. Hand showers, accessories and replacement filter cartridges all count towards this amount.

For example, multiple replacement filter cartridge packs qualify for complimentary delivery when their combined subtotal reaches S$30 after discounts. If discounts reduce an order below S$30, the S$3.88 delivery charge applies.

When hand showers, accessories or replacement filter cartridges are purchased together with a shower system, they do not attract an additional delivery charge. The order is charged S$35 if it contains any Delivery Only shower system. If all shower systems in the order are purchased with the Deliver & Install option, delivery is included.

3. Order Processing

In-stock orders are generally processed within 1–3 business days after payment and order confirmation, subject to stock availability.

Processing time refers to the period required to prepare the order before it is handed to the delivery provider. It is separate from the delivery period after dispatch.

Business days exclude weekends and Singapore public holidays.

4. Delivery Time for In-Stock Products

For products held in local stock, delivery is generally completed within 3–5 business days after dispatch.

Including the 1–3 business days required for processing, please allow approximately 4–8 business days from payment and order confirmation to delivery for in-stock orders.

Delivery timelines are estimates and may vary depending on order volume, delivery location, courier availability and circumstances outside Rivo's reasonable control. These delivery estimates do not confirm an installation appointment; installation scheduling is explained in Section 8.

5. Pre-Order and Out-of-Stock Products

Products offered on pre-order, or products that are temporarily out of stock, generally require approximately 3–4 weeks for fulfilment.

Where a different estimated timeline applies, it will be stated on the relevant product page or communicated to the customer before the order is confirmed.

Estimated pre-order and restocking timelines may change due to manufacturing, international freight, customs clearance or other supply-chain circumstances. Rivo will provide an update where there is a material change to the expected fulfilment period.

6. Order Tracking and Delivery Updates

Once an order has been dispatched, delivery or tracking updates will be provided where available.

Tracking information may take some time to become active after the delivery provider has received the parcel.

7. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, postal code, contact number and recipient details when placing an order.

Please contact Rivo as soon as possible if any delivery information needs to be corrected. Changes may not be possible after the order has been dispatched.

Where delivery cannot be completed, the delivery provider or Rivo may contact the recipient to arrange the next appropriate step.

8. Delivery and Installation

Product delivery does not include installation unless installation has been separately selected, confirmed and paid for.

For eligible shower systems, the Deliver & Install option includes standard installation through a third-party installation partner at S$88 per shower system. This amount is already included in the displayed price of that option and is not an additional charge on top of the selected variant price. Delivery is included for these shower systems, subject to the mixed-order delivery charges in Section 2.

For qualifying multi-unit orders, the 8% discount applies to the full selected shower-system option price, including its standard installation charge where selected. Any applicable delivery charge is excluded from this discount.

Installation is subject to site suitability and the applicable installation requirements. Additional plumbing, modification or rectification work may incur separate charges.

Installation appointments are arranged separately and are subject to installer availability and confirmation of site suitability. The delivery timelines in Section 4 do not guarantee installation within the same period.

Rivo does not provide a standalone installation service for AscendSpray hand showers. These products are designed for straightforward attachment to a compatible standard G1/2 shower hose.

9. Damaged, Missing or Incorrect Items

Please inspect your order after delivery. If an item appears damaged, missing or incorrect, contact Rivo promptly and provide:

• Your order number.
• A description of the issue.
• Photographs of the external packaging.
• Photographs or a short video of the affected item.

Please retain the original packaging while the matter is being assessed.

10. Delivery Delays

Rivo will make reasonable efforts to fulfil orders within the stated estimated periods. However, delivery may be affected by circumstances including courier disruption, severe weather, public holidays, supply-chain delays, customs processing or other events outside our reasonable control.

Where a significant delay becomes known, we will endeavour to provide the customer with an appropriate update.

11. Delivery Enquiries

For assistance with delivery or order fulfilment, please contact Rivo by email or message Rivo on WhatsApp .

We aim to respond within one business day.