Shipping policy

At Rivo, we are committed to delivering your order with care, clarity and reliability. This policy explains our current delivery coverage, charges, processing times and fulfilment arrangements.

1. Delivery Coverage

We currently provide standard delivery within Singapore.

For delivery enquiries to Malaysia, please contact Rivo before placing your order. Product availability, delivery charges, estimated timelines and fulfilment arrangements will be assessed on a case-by-case basis.

Delivery to Malaysia is not currently available as a standard checkout option unless specifically confirmed by Rivo.

2. Singapore Delivery Charges

• Orders below S$30: Standard delivery is S$3.88 per order.
• Orders of S$30 and above: Complimentary delivery applies automatically.

The qualifying amount is based on the merchandise subtotal after product, promotional and order discounts have been applied, but before delivery charges.

For example, where an order is reduced by a discount to below S$30, the standard S$3.88 delivery charge will apply.

All products are eligible towards the qualifying amount, including hand showers, accessories, replacement filter cartridges and shower systems. Shower systems therefore qualify automatically for complimentary Singapore delivery based on their purchase value.

3. Order Processing

In-stock orders are generally processed within 1–3 business days after payment and order confirmation, subject to stock availability.

Processing time refers to the period required to prepare the order before it is handed to the delivery provider. It is separate from the delivery period after dispatch.

Business days exclude weekends and Singapore public holidays.

4. Delivery Time for In-Stock Products

For products held in local stock, delivery is generally completed within 1–3 business days after dispatch.

Delivery timelines are estimates and may vary depending on order volume, delivery location, courier availability and circumstances outside Rivo's reasonable control.

5. Pre-Order and Out-of-Stock Products

Products offered on pre-order, or products that are temporarily out of stock, generally require approximately 3–4 weeks for fulfilment.

Where a different estimated timeline applies, it will be stated on the relevant product page or communicated to the customer before the order is confirmed.

Estimated pre-order and restocking timelines may change due to manufacturing, international freight, customs clearance or other supply-chain circumstances. Rivo will provide an update where there is a material change to the expected fulfilment period.

6. Order Tracking and Delivery Updates

Once an order has been dispatched, delivery or tracking updates will be provided where available.

Tracking information may take some time to become active after the delivery provider has received the parcel.

7. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, postal code, contact number and recipient details when placing an order.

Please contact Rivo as soon as possible if any delivery information needs to be corrected. Changes may not be possible after the order has been dispatched.

Where delivery cannot be completed, the delivery provider or Rivo may contact the recipient to arrange the next appropriate step.

8. Delivery and Installation

Product delivery does not include installation unless installation has been separately selected, confirmed and paid for.

For eligible shower systems, Rivo may arrange standard installation through a third-party installation partner for S$88, subject to site suitability and the applicable installation requirements. Additional plumbing, modification or rectification work may incur separate charges.

Rivo does not provide a standalone installation service for AscendSpray hand showers. These products are designed for straightforward attachment to a compatible standard G1/2 shower hose.

9. Damaged, Missing or Incorrect Items

Please inspect your order after delivery. If an item appears damaged, missing or incorrect, contact Rivo promptly and provide:

• Your order number.
• A description of the issue.
• Photographs of the external packaging.
• Photographs or a short video of the affected item.

Please retain the original packaging while the matter is being assessed.

10. Delivery Delays

Rivo will make reasonable efforts to fulfil orders within the stated estimated periods. However, delivery may be affected by circumstances including courier disruption, severe weather, public holidays, supply-chain delays, customs processing or other events outside our reasonable control.

Where a significant delay becomes known, we will endeavour to provide the customer with an appropriate update.

11. Delivery Enquiries

For assistance with delivery or order fulfilment, please contact Rivo by email or message Rivo on WhatsApp .

We aim to respond within one business day.